MLIPA is a payment gateway service through which clients can process payments either via Mobile money, Cards and Mobile banking. We bring together local Mobile money payment methods, VISA, MasterCard and American Express where by connecting once, you have access to all for both online, and over the counter payments for physical outlets.
How do I open/ register a Business account?
In order for you to come on board as a Business, you need to open a Business account by clicking here. For online businesses and mobile applications can be integrated using dedicated APIS that can be provided to your technical team.
Before going live, you will need to sign a Merchant Agreement (Contract) with us and provide some documentation alongside the contract. This will enable us to know the nature of your business and the due diligence.
Can I view all my transactions that come through MLIPA
You can view all the transactions that that come to your account on the dedicated dashboard which will be accessed 24/7 by your team.
How many accounts can I open using the same email address?
Due to security reasons - You can only use one email address once to open an account with MLIPA
If you have a personal account and you want to have a business account you can do a upgrade on the personal account to a business account. Note: Opening another separate account will require you to have another email address that has not been used on MLIPA before.
Is it possible for me to recover my password if forgotten?
Yes. Use this link to reset your password: /forgotpassword
Are there any charges that I will incur as a business to hold an account with MLIPA?
Yes – We have two types of charges – Account Opening/ Set Up charges and Transactional charges. We charge a per every transaction that is aggregated via M-Lipa . The money collected is held in a trust account until when you request the money to be settled your bank account.(We only settle to bank accounts in your country of registration)
Upon settlement, there will be settlement charges as per the bank instructions which will be deducted from your collected amount.
How long does the withdrawal take to be processed to my bank account?
It takes 72 working hours (maximum of 3 working days) for the amounts to be settled to your bank account. In case this is not affected within the stated days please drop an email to firstname.lastname@example.org for follow up.
Can a client get a refund if I have not delivered a good or service to them?
Yes. Send an email to email@example.com, with the transaction details i.e. confirmation code received, phone number used, date of the transaction and amounts